Thank you for subscribing to and purchasing services from Poweredly Pvt Ltd (covering poweredly.com, redbill.lk, aimaster.lk, mirroredly.com, webilaa.lk, webilaa.com, and urlmode.com). We value your satisfaction and strive to provide you with the best software and digital solutions possible. If you are not completely satisfied with your purchase, we are here to help.
We accept refund requests for software subscriptions and digital platforms within 7 days from the date of the initial purchase. To be eligible for a refund, you must contact our support team explaining the critical issue or reason for cancellation. If your refund is approved, we will initiate a refund to your original method of payment.
Since we provide digital goods and software, traditional "exchanges" do not apply. However, if you need to transfer a software license to a different domain or upgrade your subscription plan, please contact our customer support team within 14 days of your order. We will provide you with further instructions on how to proceed.
Certain services and digital items are non-refundable once work has commenced or the product has been utilized. These include:
In the unfortunate event that our software or your platform experiences critical bugs or defects that prevent core functionality, please contact us immediately. We will arrange for immediate technical support or issue a prorated refund based on the service disruption, depending on the situation.
Refunds will be processed within 5 to 7 business days after your refund request is approved. Please note that it may take additional time for the refund to appear in your bank account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at hello@poweredly.com or call +94 78 787 8782. We are here to assist you.